Customer Support Associate

LabourNet; Stati Uniti; Ibrido; USD 1900 - 2600; Tempo pieno

Descrizione del lavoro

LabourNet is seeking a Customer Support Associate with 0-2 years of e-commerce chat support experience. You will handle chats and emails, resolve issues, and escalate where needed, while maintaining accurate product information and customer satisfaction.

Training is offline in office, with 6 days off per month. Work can be from office or hybrid, and candidates should have a laptop for hybrid setup.

Competenze

• Graduates or non-graduates are eligible to apply for this position.
• Should be able to handle multiple chats.
• Disciplined work habits, follow systematic approach to tasks, and possess problem solving abilities.
• Typing speed in the range of 25-30 words per minute.
• Proficiency with chat software is an added advantage.
• Willing to join immediately or have a notice period of less than 15 days.
• Willing to work in any shift.
• Willing to do work from office.

Mansioni

• Responds to customers queries via chats and emails.
• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional customer support.
• Properly escalates unresolved issues to appropriate internal teams.
• Provides accurate information about products and services.

Conoscenze

Typing 25-30 wpm

Clear English communication

Patience

Adaptability

Reading comprehension

Customer interaction

MS Excel basics

Friendly and courteous

Formazione

Graduates or non-graduates eligible

Strumenti

Chat software

MS Excel

Descrizione del lavoro

we provide comprehensive outsourced services for our clients worldwide Our

connected IT, BPO, KPO, and LPO solutions allow our clients to generate increased value for

their customers and successfully navigate their business challenges across industries and

verticals.

As a preferred outsourcing company in Chennai, India, we help our clients accomplish their

revenue goals by improving process efficiencies and consistently delivering outstanding

customer experience. We do this through business excellence frameworks, process

reimagining, and state-of-the-art technology platforms.

OUR VALUES

Our value system is the underlying thread that connects everything we do .

More than just rhetoric, they reflect who we are as a company, what we are about and what

we stand for. More importantly for our clients, they reinforce and power our commitment

to:

• Value Generation: To exceed the clients expectations every day
• Leadership: To be the gold standard for the industry through our business and

transactions

• Integrity: To set non-negotiable standards in terms of honesty and transparency
• Excellence: To continually strive to surpass industry and client benchmarks through

continuous improvement of processes and our services

JOB DESCRIPTION

We are looking for Customer Support Associates with 0-2 years of relevant E-commerce chat support

experience.

• Responds to customers queries via chats and emails.
• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional customer support.
• Properly escalates unresolved issues to appropriate internal teams.
• Provides accurate information about products and services.

REQUIRED CANDIDATE PROFILE

• Graduates or non-graduates are eligible to apply for this position.
• Should be able to handle multiple chats.
• Disciplined work habits, followssystematic approach to tasks, and possess problem solving

abilities.

• Should have a typing speed which is in the range of 25-30 words per minute.
• Proficiency with chat software is an added advantage.
• Should be willing to join immediately or have a noticed period of less than 15 days.
• Should be willing to work in any shift.
• Should be willing to do work from office.

SOFT SKILLS

• Should maintain clear and effective English communication with customers

(Written).

• Needsto demonstrate patience, especially during challenging situations.
• Should be adaptable to different customer needs and scenarios.
• Should be good at reading and understanding information accurately.
• Needsto pay attention to customers' concerns and needs.
• Needsto possess excellent customer interaction skills.
• Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts.
• Needsto be friendly, empathetic, and courteous in all chats with customers.

ADDITIONAL INFORMATION:

• Training classes will be offline (In Office)
• 6 days rotational weekly off in a calendar month.
• Work can be from Office or Hybrid
• To support hybrid work, the candidate must have their own laptop

TECH SPECIFICATIONS

Laptop Specifications:

• Processor – i3 4th Gen or Higher than this.
• RAM – 8GB
• Storage – 120GB SSD (instead of HDD)
• Operating system – Windows 10 or Windows 11 (Home, Home premium, Pro) or
• MACOS (if MacBook) with activated.
• Either VGA or HDMI Port compatibility (for Dual Monitor support)
• Antivirus with License activation must.

Wifi specifications:

• Download speed – 20 MBPS
• Upload speed – 15 MBPS