E‑Commerce Car Sales Specialist

AutoNation; Costa Mesa (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase & discounts

Job summary

AutoNation Inc. is seeking an e-Commerce Sales Associate to assist customers online, over the phone, and in person as they navigate a no-haggle vehicle buying process.

You will respond to leads promptly and guide customers from initial contact to in-store experiences, ensuring an exceptional customer journey. The role emphasizes strong communication, a desire to exceed expectations, and the ability to work with technology.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, retail preferred.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and a safe driving record.

Responsibilities

• Interact with hundreds of customers online, by phone, and in person to guide their vehicle purchase in a no-haggle environment.
• Respond to leads in a timely fashion and provide information to help customers from phone and internet contact to an in-store experience.
• Close the deal by negotiating terms that meet customers’ budgets and lifestyles.
• Transition customers to the Service department to support their ownership experience.

Skills

Strong communication

Interpersonal skills

Customer-focused

Target-driven

Sales or customer service experience

Education

High school diploma or equivalent

Job description

AutoNation Inc. is seeking an e-Commerce Sales Associate to assist customers online, over the phone, and in person as they navigate a no-haggle vehicle buying process.

You will respond to leads promptly and guide customers from initial contact to in-store experiences, ensuring an exceptional customer journey. The role emphasizes strong communication, a desire to exceed expectations, and the ability to work with technology.