Banking Customer Care Specialist I

First Bank (FBNC); Fletcher (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

First Bank (FBNC) is seeking a Customer Support Specialist to deliver efficient service to customers, prospective customers, and branch personnel via inbound calls, email, secure messages, and chat. The role aims for first call resolution across retail banking inquiries, Online Banking, Bankcard, and related products.

The position requires handling confidential information in a fast-paced environment, with opportunities to identify cross-sell referrals and support continued service excellence

Qualifications

• High school diploma or GED; or equivalent experience in a business environment.
• Intermediate knowledge of bank operations, products and services; related laws and procedures.
• Excellent organizational and time management skills with ability to work with minimal supervision.
• Exceptional verbal, written and interpersonal communication skills with active listening.

Responsibilities

• Answer retail and some basic commercial customer inquiries via phone, email, and online channels.
• Perform account transactions including payments and transfers.
• Assist customers with Telephone Banking, Online Banking, and Debit Card inquiries.
• Research and respond to secure/unsecure customer messages.
• Maintain knowledge of products and communicate impact of bank-wide changes to customers.
• Adhere to corporate policies, procedures, and regulatory requirements.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Active listening

Customer service

Problem solving

Multi-tasking

Phone skills

Documentation

Conflict resolution

Information analysis

Education

High school diploma or GED

Tools

Mainframe

Word processing

Spreadsheets

Web-based programs

Specialized banking software

Job description

First Bank (FBNC) is seeking a Customer Support Specialist to deliver efficient service to customers, prospective customers, and branch personnel via inbound calls, email, secure messages, and chat. The role aims for first call resolution across retail banking inquiries, Online Banking, Bankcard, and related products.

The position requires handling confidential information in a fast-paced environment, with opportunities to identify cross-sell referrals and support continued service excellence