Banking Support Specialist I: Customer Care

First Bank (FBNC); Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

First Bank (FBNC) is seeking a Customer Support Specialist to provide efficient service to customers and branch personnel via inbound calls, email, secure messages, and chat, with a focus on first-call resolution for retail banking inquiries. The role covers Online Banking, Bankcard, Mobile Deposit and Bill Pay support, plus stop payments and transfers.

The ideal candidate is customer‑service oriented, a fast learner, able to handle confidential information in a fast-paced environment and to

Qualifications

• High school diploma or GED; or equivalent experience.
• Knowledge of bank operations, products, services, and related regulations.
• Excellent organizational and time management skills.
• Exceptional verbal, written, and interpersonal communication.

Responsibilities

• Answer retail and basic commercial inquiries via phone, email, and online channels.
• Resolve customer issues on first contact when possible.
• Perform account transactions including payments and transfers.
• Assist with Online Banking, Mobile Deposit, and Bill Pay inquiries.
• Identify cross-sell opportunities and refer to senior staff.
• Maintain up-to-date knowledge of products and policies.

Skills

Active listening

Customer service

Problem solving

Multitasking

Organization

Time management

Communication skills

Interpersonal skills

Attention to detail

Phone skills

Education

High school diploma or GED

Tools

Mainframe

Word processing

Spreadsheets

Web-based programs

Job description

First Bank (FBNC) is seeking a Customer Support Specialist to provide efficient service to customers and branch personnel via inbound calls, email, secure messages, and chat, with a focus on first-call resolution for retail banking inquiries. The role covers Online Banking, Bankcard, Mobile Deposit and Bill Pay support, plus stop payments and transfers.

The ideal candidate is customer‑service oriented, a fast learner, able to handle confidential information in a fast-paced environment and to