Dynamics 365 Tech BA — AI & Low‑Code Solutions Lead

Verizon; Basking Ridge (NJ); Hybrid; USD 121,000 - 231,000; Full time

Job summary

Verizon is seeking a Senior Microsoft Dynamics Technical/Business Analyst to bridge business needs with IT/engineering for an enterprise D365 Sales deployment. You will lead requirements, craft detailed user stories, and guide end-to-end CRM implementations across multiple sprints, including DVT, UAT, and production go‑live.

You will leverage Power Platform and embedded AI tools post go‑live to prototype lightweight automation and ensure smooth handoffs to IT for long-term maintenance, with

Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through work, military, or training.
• Experience as a Technical Business Analyst / Solution Provider in enterprise CRM environments.
• Experience with Microsoft Dynamics 365 Sales (Dataverse, model-driven apps, security roles, forms/views, and custom entity design).
• Experience in writing technical/business requirements, mapping specifications, user stories, and backlog refinement.
• Experience leading complex, end-to-end CRM implementations across multi-sprint SDLC/Agile lifecycles.
• Willingness to travel (25% or less).

Responsibilities

• Leading strategic requirements sessions with sales, sales operations, and channel partners to translate business needs into detailed requirements, user stories, mapping documents, and acceptance criteria.
• Conducting requirements interviews, gap analyses, and process mapping across core CRM functions (Lead Management, Opportunity Funnel, Account Hierarchy/DUNS, and PRM).
• Certifying Solution Designs and ensuring platform customizations remain aligned with out-of-the-box best practices.
• Leading end-to-end delivery activities from requirements through sprint builds, Data Validation Testing, UAT, production deployment, and post-go-live hypercare.
• Developing comprehensive UAT plans, test scripts, coordinating UAT across business teams, and managing defect resolution with vendor/partner engineering teams.
• Facilitating pre- and post-go-live readiness, cutover support, and legacy platform sunsetting activities.
• Utilizing Power Platform and embedded AI tools post go-live to prototype, build, and deploy light-touch business automation solutions.
• Validating and refine custom AI prompts and workflows, and handing off to IT for long-term maintenance.
• Coordinating with technical leads, enterprise architecture, and program managers to maintain data model alignment.

Job description

Verizon is seeking a Senior Microsoft Dynamics Technical/Business Analyst to bridge business needs with IT/engineering for an enterprise D365 Sales deployment. You will lead requirements, craft detailed user stories, and guide end-to-end CRM implementations across multiple sprints, including DVT, UAT, and production go‑live.

You will leverage Power Platform and embedded AI tools post go‑live to prototype lightweight automation and ensure smooth handoffs to IT for long-term maintenance, with