Senior Dynamics 365 BA - AI & Power Platform Innovator

Verizon; Irving (TX); Hybrid; USD 121,000 - 231,000; Full time

Job summary

Verizon seeks a Microsoft Dynamics Technical / Business Analyst to bridge business needs and IT, focusing on Dynamics 365 Sales across Commercial & Government. You will lead requirements, mapping, and UAT, and guide end-to-end CRM implementations in multi-sprint environments.

In this hybrid role, you’ll collaborate with sales ops, partner ecosystems, and IT teams, using Power Platform and AI tools to prototype solutions, while ensuring governance and smooth handoffs to core IT.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience as a Technical Business Analyst / Solution Provider in enterprise CRM environments.
• Experience with Microsoft Dynamics 365 Sales (Dataverse, model-driven apps, security roles, forms/views, and custom entity design).
• Experience in writing technical/business requirements, mapping specifications, user stories, and managing backlog refinement.
• Experience leading complex, end-to-end CRM implementations across multi-sprint software development lifecycles (SDLC/Agile).
• Willingness to travel (25% or less).

Responsibilities

• Leading strategic requirements sessions with sales, sales ops, and channel partner stakeholders to translate business needs into detailed business requirements, user stories, mapping documents, and acceptance criteria.
• Conducting requirements interviews, gap analyses, and process mapping across core CRM functions (Lead Management, Opportunity Funnel, Account Hierarchy/DUNS, and Partner Relationship Management).
• Certifying Solution Designs and ensure platform customizations remain aligned with out-of-the-box (OOTB) best practices.
• Leading end-to-end delivery activities from requirements through sprint builds, Data Validation Testing (DVT), User Acceptance Testing (UAT), production deployment, and post-go-live hypercare.
• Developing comprehensive UAT plans, write/review test scripts, coordinate UAT execution across business teams, and manage defect resolution with vendor/partner engineering teams (e.g., Microsoft FastTrack, Infosys).
• Facilitating pre- and post-go-live readiness, cutover support, and legacy platform sunsetting activities.
• Utilizing Microsoft Power Platform (Power Automate, Power Apps) and embedded AI tools post go-live to prototype, build, and deploy light-touch business automation solutions.
• Validating and refine custom AI prompts, automated workflows, and seller productivity tools, establishing a structured handoff process to IT for long-term platform maintenance.
• Working closely with technical leads, enterprise architecture, and program managers to maintain operational alignment across cross-instance data models (e.g., Commercial vs. Government instances).
• Coordinating end-user support, troubleshoot operational issues, and provide guidance across junior analysts and operations teams.

Skills

Technical Business Analyst

CRM Implementations

SDLC/Agile Experience

Cross-functional Collaboration

Education

Bachelor's degree or four or more years of work experience

Tools

Microsoft Dynamics 365 Sales

Power Platform

AI Tools (Copilot, AI Builders)

Job description

Verizon seeks a Microsoft Dynamics Technical / Business Analyst to bridge business needs and IT, focusing on Dynamics 365 Sales across Commercial & Government. You will lead requirements, mapping, and UAT, and guide end-to-end CRM implementations in multi-sprint environments.

In this hybrid role, you’ll collaborate with sales ops, partner ecosystems, and IT teams, using Power Platform and AI tools to prototype solutions, while ensuring governance and smooth handoffs to core IT.