Dynamics 365 Process Training Specialist

IES Holdings; Sugar Land, Northern (TX, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with Employer Contribution

Paid Time Off

Company Paid Life Insurance

Medical Coverage

Dental and Vision Coverage

Job summary

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.

The Process Training Specialist will join the Systems Development and Implementation team to improve processes, document training materials, and coordinate with end users and the development team across US locations, with up to 25% travel.

Qualifications

• Bachelor’s degree in Communications, Technology or related field OR equivalent professional experience.
• Minimum 5 years’ experience in systems implementation and/or training and development
• Expert knowledge of Word, Excel and PowerPoint
• Excellent communication skills with the ability to train field, office and executive teams using a variety of adult learning methods
• Available to travel to various US locations up to 25% of the work week
• Flexibility to work in varied US time zones as needed

Responsibilities

• Serve as a specialist for MS D365 (Microsoft Dynamics 365) implementation in addition to other large-scale digital transition projects.
• Conduct pre-deployment testing and documentation
• Assist in systems implementation, conducting small group and one-on-one training
• Act as liaison between development team and end users in identifying system issues and contributing to resolutions
• Document all issues from first occurrence to resolution
• Identify initiatives needed to enhance the implementation process

Skills

Communication skills

Adult learning methods

Collaborative work

Education

Bachelor’s degree or equivalent

Tools

MS Dynamics 365

Word

Excel

PowerPoint

Job description

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.

The Process Training Specialist will join the Systems Development and Implementation team to improve processes, document training materials, and coordinate with end users and the development team across US locations, with up to 25% travel.