Remote Operations Trainer: Systems & Training Expert

Ies Communications, Llc; Tempe (AZ); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401K plan with employer match

Paid time off

Life insurance

Medical coverage

Job summary

IES Communications is seeking an Operations Trainer to educate staff on all IES software systems and processes. The role emphasizes training delivery, materials development, and ensuring proper system usage across teams.

The position requires at least three years in a PMA or higher-level role and proficiency with IESOS, Spectrum, SharePoint, and Microsoft Office. Travel within the United States may be required.

Qualifications

• Must have at least a High School diploma or GED.
• Minimum of three (3) years’ experience at IES in a PMA or higher-level role.
• Knowledge of job costing, job planning, quality management, safety training and contract administration.
• Proficient with IESOS, Spectrum, SharePoint, Microsoft Office.
• Working knowledge of instructional design and adult learning theory practice preferred.
• Previous professional training preferred.
• Maintain technical knowledge by attending educational workshops; reviewing publications.
• Working knowledge of construction process (bid process, project management, delegation, financial etc.)
• Must meet Company minimum driving standards.

Responsibilities

• Conduct training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
• Evaluates training by assessing effectiveness of training to specific job applications
• Maintains quality service by establishing and enforcing program specific standards
• Implement training processes and best practices that add value and improve business performance
• Ensure all personnel have required access and understand what their role requires within the systems that IES functions in
• Provide instruction and eLearning guides for new features as they are launched
• Development of comprehensive training materials for both classroom and eLearning experiences
• Confirm staff understands how to correctly use systems and provide precise reporting to management
• As needed, provide one on one training sessions to employees with questions and/or issues working in the various systems
• Provide refresher trainings as necessary
• Work with Training, Process and IT Management to identify any issues and correct any training materials
• Ensure precise processes are being communicated in a timely manner
• Gather feedback from teams to improve trainings and processes
• Other responsibilities as assigned.

Skills

Verbal and written communication

Organizational skills

Attention to detail

Team leadership

Policy compliance

Problem solving

Training delivery

Self-motivation

Travel willingness

Education

High School diploma or GED

Tools

IESOS

Spectrum

SharePoint

Microsoft Office

MS Project

Job description

IES Communications is seeking an Operations Trainer to educate staff on all IES software systems and processes. The role emphasizes training delivery, materials development, and ensuring proper system usage across teams.

The position requires at least three years in a PMA or higher-level role and proficiency with IESOS, Spectrum, SharePoint, and Microsoft Office. Travel within the United States may be required.