Dynamics 365 Global Customer Care Specialist

Madden Industrial Craftsmen Inc.; Alpine (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Paid sick time

Holidays

401k matching

Job summary

Madden Industrial Craftsmen Inc. in Alpine, AL seeks a Customer Service Representative to support domestic and international clients in a fast-paced manufacturing environment. You will manage orders, verify pricing, and coordinate with production, logistics, and sales using Microsoft Dynamics 365.

Requirements include 2 years in customer service or related roles, strong ERP experience, and excellent communication with high-volume data entry accuracy. Drug screening applies.

Qualifications

• 2 years in customer service or related manufacturing roles.
• Strong ERP experience with Microsoft Dynamics 365 preferred.
• Excellent communication and problem-solving skills.
• Attention to high-volume data entry and accuracy.
• Pre-employment drug screen and background check.

Responsibilities

• Serve as primary contact for domestic and international customers.
• Enter and manage customer orders in Dynamics 365; verify pricing and delivery dates.
• Track order progress and coordinate with production, sales and logistics.
• Support AR tasks such as invoice checks and data entry.
• Maintain professional customer relationships and handle delays.

Skills

Excellent communication

ERP experience

Dynamics 365

High-volume data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Dynamics 365

Job description

Madden Industrial Craftsmen Inc. in Alpine, AL seeks a Customer Service Representative to support domestic and international clients in a fast-paced manufacturing environment. You will manage orders, verify pricing, and coordinate with production, logistics, and sales using Microsoft Dynamics 365.

Requirements include 2 years in customer service or related roles, strong ERP experience, and excellent communication with high-volume data entry accuracy. Drug screening applies.