Customer Service Representative

Madden Industrial Craftsmen Inc.; Alpine (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Paid sick time

Holidays

401k matching

Job summary

Madden Industrial Craftsmen Inc. in Alpine, AL seeks a Customer Service Representative to support domestic and international clients in a fast-paced manufacturing environment. You will manage orders, verify pricing, and coordinate with production, logistics, and sales using Microsoft Dynamics 365.

Requirements include 2 years in customer service or related roles, strong ERP experience, and excellent communication with high-volume data entry accuracy. Drug screening applies.

Qualifications

• 2 years in customer service or related manufacturing roles.
• Strong ERP experience with Microsoft Dynamics 365 preferred.
• Excellent communication and problem-solving skills.
• Attention to high-volume data entry and accuracy.
• Pre-employment drug screen and background check.

Responsibilities

• Serve as primary contact for domestic and international customers.
• Enter and manage customer orders in Dynamics 365; verify pricing and delivery dates.
• Track order progress and coordinate with production, sales and logistics.
• Support AR tasks such as invoice checks and data entry.
• Maintain professional customer relationships and handle delays.

Skills

Excellent communication

ERP experience

Dynamics 365

High-volume data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Dynamics 365

Job description

Madden Industrial Craftsmen is seeking a Customer Service Representative for our client in Alpine, AL.

The successful candidate will bring strong communication skills, ERP experience, and comfort managing high-volume orders to support domestic and international clients in a fast-paced manufacturing environment.

Pay & Schedule Pay: $18-$23/hr, DOE

Schedule: Day shift, Monday-Friday.

What You'll Do

Serve as the primary point of contact for domestic and international customers, addressing orders, questions, complaints, and delivery updates with clear, professional communication. Enter and manage customer orders in Microsoft Dynamics 365 (D365), verifying pricing, quantities, delivery dates, and product codes prior to release. Track order progress, ensure timely customer confirmations, and maintain accurate documentation in the ERP system. Coordinate with production, laboratory, sales, and logistics teams on delivery timelines, custom color/sample requests, priorities, and shipment scheduling, including international shipments and customs documentation. Support Accounts Receivable tasks such as invoice checks, data entry, and basic reconciliations, providing backup coverage during absences or peak workload. Maintain strong customer relationships and handle challenging situations, including delivery delays, with professionalism and resilience.

What You'll Bring

2 years of experience in customer service, inside sales, production planning/pricing, or shipping and freight coordination in a manufacturing environment. Strong ERP experience, ideally with Microsoft Dynamics 365 (training available). Excellent communication skills, with the ability to stay calm and solution-oriented, including with upset or demanding customers. Strong organizational skills, accuracy, and reliability, particularly with high-volume data entry. Basic financial/accounting understanding to support Accounts Receivable tasks. High school diploma or GED required. Pre-employment drug screening and/or background check.

Benefits

Medical insurance Paid sick time Holidays 401k matching

Work Environment

This is an office-based role within a manufacturing facility, working closely with production, laboratory, sales, and logistics teams to support customers and keep orders on track. Employees can expect a fast-paced, detail-oriented environment involving high-volume data entry, cross-departmental coordination, and regular communication with domestic and international clients.

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