Dynamics 365 Customer Engineer & Solutions Architect

Accenture PLC; Minneota (MN); On-site; USD 120,000 - 160,000; Full time

Job summary

Accenture Flex in Minnesota seeks a senior Dynamics 365 Customer Engagement and Power Platform specialist to lead enterprise CRM initiatives. You will architect, deploy, and optimize Dynamics 365 CE across modules, integrating Dataverse, Power Apps, and Power Automate, while guiding clients and partners through complex transformations.

Responsibilities include trusted advisor engagement, solution design reviews, performance tuning, and hands-on development across client-side scripting

Qualifications

• 8+ years of experience with Dynamics 365 CE Online and Power Platform.
• Up to date product knowledge in Dynamics 365 Sales and Customer Service modules.
• Experience with CRM deployment, configuration, data models, forms and views.
• Hands-on development across Dynamics 365 CE including scripting and data integration.
• Ability to lead client engagements and deliver architectural guidance.

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers.
• Develop and execute a service delivery plan leveraging repeatable services to educate the customer and assess their implementation.
• Collaborate with team members to support customers and share expertise.
• Deliver technical training and improve training content based on feedback.
• Triage and resolve customer issues, mitigating blockers and ensuring best practices.

Skills

Fluent English

Effective communication

Technical training delivery

Consulting and customer-facing

Problem solving and troubleshooting

Team collaboration

AI-enabled development practices

Education

Bachelor's degree in Computer Science or related field

Tools

Dataverse

Power Apps

Power Automate

Power Platform Admin Center

TypeScript/JavaScript

C# / .NET

CRM deployment/configuration

Job description

Accenture Flex in Minnesota seeks a senior Dynamics 365 Customer Engagement and Power Platform specialist to lead enterprise CRM initiatives. You will architect, deploy, and optimize Dynamics 365 CE across modules, integrating Dataverse, Power Apps, and Power Automate, while guiding clients and partners through complex transformations.

Responsibilities include trusted advisor engagement, solution design reviews, performance tuning, and hands-on development across client-side scripting