Veterinary Client Services Specialist

VetEvolve; Annapolis (MD); Sur place; USD 31 000 - 42 000; Temps partiel

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision care

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Résumé du poste

Arnold Pet Station is seeking a Client Service Representative to provide a warm, professional experience for clients and their pets. You will handle front-desk duties, scheduling, and basic patient communications to support veterinarians and the care team.

The role emphasizes empathy, accuracy in records, cash handling, and ability to manage sensitive situations. Training on practice workflows and safety is provided.

Qualifications

• High school diploma or equivalent required.
• Experience working with animals preferred; veterinary/animal care background valued.
• Proficiency with computers, email, management software, and scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling and scheduling.

Responsabilités

• Greet clients and patients warmly with professional, empathetic service.
• Check-in/check-out patients and coordinate with hospital staff on status and flow.
• Maintain client communications via phone, email, and mail; follow-ups and thank-you notes.
• Schedule and confirm appointments; triage based on urgency.
• Explain hospital services, wellness care, vaccinations, diagnostics, and aftercare.

Connaissances

Customer service

Communication

Data entry

Computer literacy

Formation

High school diploma

Outils

Practice management software

Microsoft Office

Scheduling tools

Description du poste

Arnold Pet Station is seeking a Client Service Representative to provide a warm, professional experience for clients and their pets. You will handle front-desk duties, scheduling, and basic patient communications to support veterinarians and the care team.

The role emphasizes empathy, accuracy in records, cash handling, and ability to manage sensitive situations. Training on practice workflows and safety is provided.