Client Care Specialist — Veterinary Clinic

Veterinary Emergency Services; Arnold, Northern (MD, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance program

Job summary

Arnold Veterinary Hospital is seeking a Client Service Representative to join our team. The CSR delivers exceptional service in person and over the phone, manages client interactions with empathy, and assists the veterinary team with patient care and administrative tasks.

Responsibilities include greeting clients, handling check-ins/outs, scheduling, communicating about services and follow-ups, and processing payments while maintaining accurate records.

Qualifications

• High school diploma or equivalent required.
• Experience with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency including practice management software, MS Office and scheduling tools.
• Ability to perform basic math for cash handling, billing, and appointment management.
• Strong written and verbal communication skills; able to communicate clearly with clients and team.

Responsibilities

• Greet clients and patients warmly with professional, empathetic service.
• Check-in and check-out patients; relay real-time status to staff.
• Maintain client communications via phone, email, and mail; follow-ups and thank-you messages.
• Schedule and confirm appointments; triage patients based on urgency.
• Handle payments, process Care Credit and credit card transactions; balance end-of-day tasks.

Skills

Communication

Customer service

Empathy

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Scheduling tools

Job description

Arnold Veterinary Hospital is seeking a Client Service Representative to join our team. The CSR delivers exceptional service in person and over the phone, manages client interactions with empathy, and assists the veterinary team with patient care and administrative tasks.

Responsibilities include greeting clients, handling check-ins/outs, scheduling, communicating about services and follow-ups, and processing payments while maintaining accurate records.