Client Service Representative

Veterinary Emergency Services; Arnold, Northern (MD, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance program

Job summary

Arnold Veterinary Hospital is seeking a Client Service Representative to join our team. The CSR delivers exceptional service in person and over the phone, manages client interactions with empathy, and assists the veterinary team with patient care and administrative tasks.

Responsibilities include greeting clients, handling check-ins/outs, scheduling, communicating about services and follow-ups, and processing payments while maintaining accurate records.

Qualifications

• High school diploma or equivalent required.
• Experience with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency including practice management software, MS Office and scheduling tools.
• Ability to perform basic math for cash handling, billing, and appointment management.
• Strong written and verbal communication skills; able to communicate clearly with clients and team.

Responsibilities

• Greet clients and patients warmly with professional, empathetic service.
• Check-in and check-out patients; relay real-time status to staff.
• Maintain client communications via phone, email, and mail; follow-ups and thank-you messages.
• Schedule and confirm appointments; triage patients based on urgency.
• Handle payments, process Care Credit and credit card transactions; balance end-of-day tasks.

Skills

Communication

Customer service

Empathy

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Scheduling tools

Job description

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

CSR | Arnold Veterinary Hospital | Arnold, Maryland

Compensation Range: $19-22 per hour, dependent on licensure and experience

Do you love helping pets and the people who care for them?

Do you enjoy working with dogs, cats, and their families? Are you a dynamic communicator who wants to grow your skills and build a career in the veterinary industry?

Then we’d love to meet you! Arnold Veterinary Hospital is looking for a Client Service Representative to join our team.

We’re a supportive, collaborative team committed to:

Providing exceptional care to every patient

Communicating with excellence and compassion to our clients

Supporting one another and working together as a team

Growing our skills and careers within the veterinary industry

If you’re passionate about helping people, love animals, and want to be part of a team that genuinely cares about the work we do, we’d love to have you join us!

Client Service Representative

Compensation: Commensurate with experience and background.

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations
• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

As set forth in VetEvolve’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.