Client Service Representative

VetEvolve; Arnold (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

The Arnold Veterinary Hospital, part of VetEvolve, is seeking a Client Service Representative to create a positive first impression for clients and their pets. You will handle in-person and phone interactions with empathy, supporting the hospital team.

Your responsibilities include check-in/out, scheduling, record management, and assisting veterinarians and staff. A flexible schedule, strong communication, and the ability to lift up to 50 pounds are required to thrive in our fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Previous animal care or veterinary background valued.
• Proficient with computer systems, email, and scheduling tools.
• Accurate data entry and record-keeping skills.
• Basic math for cash handling and billing.
• Manual dexterity for typing and handling patients or supplies.
• Strong written and verbal communication; professional, empathetic service.
• Ability to lift up to 50 pounds and assist with animal handling as needed.

Responsibilities

• Greet clients and patients warmly, offering empathetic, attentive service.
• Check-in and check-out efficiently; liaise with hospital staff.
• Maintain client communications via phone, email, and mail.
• Schedule and forward appointments; triage based on urgency.
• Explain hospital services, vaccinations, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and assist with billing and deposits.
• Assist the veterinary team with administrative tasks and patient care.
• Keep the hospital environment clean, organized, and safe.
• Participate in opening, closing, and weekend duties as assigned.

Skills

Customer service

Communication

Data entry

Cash handling

Team support

Professional demeanor

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

CSR | Arnold Veterinary Hospital | Arnold, Maryland

Compensation Range : $19-22 per hour, dependent on licensure and experience

Do you love helping pets and the people who care for them?

Do you enjoy working with dogs, cats, and their families? Are you a dynamic communicator who wants to grow your skills and build a career in the veterinary industry?

Then we’d love to meet you! Arnold Veterinary Hospital is looking for a Client Service Representative to join our team.

We’re a supportive, collaborative team committed to:

• Providing exceptional care to every patient
• Communicating with excellence and compassion to our clients
• Supporting one another and working together as a team
• Growing our skills and careers within the veterinary industry

If you’re passionate about helping people, love animals, and want to be part of a team that genuinely cares about the work we do, we’d love to have you join us!

Client Service Representative

Compensation: Commensurate with experience and background.

Position Summary: The Client Service Representative (CSR) plays a vital role in creating a positive first andlasting impressionfor our clients and their pets. The CSRis responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications,maintainingaccuraterecords, andassistingthe veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive servicewhile answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule,confirm,and forward bookappointments,routingrequests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintainaccuratepatient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assistwith over-the-counter product sales andmaintaininventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previousexperience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computerproficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Accurate data entry andrecord-keepingskills.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterityrequiredfor typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service whilemaintainingcomposure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram.

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.