Compassionate Veterinary Client Care Specialist

Arnold Veterinary Hospital; Arnold (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Arnold Veterinary Hospital in Arnold, Maryland, is seeking a Client Service Representative to deliver outstanding client service, greet clients and patients, manage check-in/check-out, and facilitate appointment scheduling. We offer a supportive team culture, flexible hours to support work-life balance, and opportunities to grow in a small-animal practice.

The CSR will handle phone and email communications, maintain accurate records, process payments and Care Credit transactions, assist with

Qualifications

• High school diploma or equivalent required.
• Experience working with animals preferred.
• Proficient with computers and scheduling software.
• Strong written and verbal communication with clients.
• Ability to lift up to 50 pounds and handle animals safely.

Responsibilities

• Greet clients and patients warmly and answer inquiries.
• Check-in and check-out patients efficiently.
• Maintain client records and schedule appointments.
• Process payments and handle refunds.
• Assist with product sales and inventory.
• Support veterinarians and staff with tasks.
• Keep the hospital clean and safe.
• Participate in opening/closing and weekend duties.

Skills

Communication skills

Customer service

Teamwork

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Arnold Veterinary Hospital in Arnold, Maryland, is seeking a Client Service Representative to deliver outstanding client service, greet clients and patients, manage check-in/check-out, and facilitate appointment scheduling. We offer a supportive team culture, flexible hours to support work-life balance, and opportunities to grow in a small-animal practice.

The CSR will handle phone and email communications, maintain accurate records, process payments and Care Credit transactions, assist with