Customer-Centric Teller: Cash, Service & Digital Help

Santander US; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in New York seeks a Teller to assist customers with banking needs, process transactions, and maintain accurate cash drawer balances. You will follow policies to prevent fraud and use digital tools to educate customers on self-service options.

The role emphasizes accurate cash handling, attention to detail, and strong communication while supporting branch operations, including potential shifts at neighboring locations.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understanding of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide exceptional customer service by welcoming customers and assisting with banking needs.
• Process transactions including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized workspace and welcoming environment.
• Support nearby branches as needed.

Skills

Cash handling

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US in New York seeks a Teller to assist customers with banking needs, process transactions, and maintain accurate cash drawer balances. You will follow policies to prevent fraud and use digital tools to educate customers on self-service options.

The role emphasizes accurate cash handling, attention to detail, and strong communication while supporting branch operations, including potential shifts at neighboring locations.