Tech-Savvy Teller & Customer Experience Pro

Santander US; Pine Beach (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is seeking a Teller in New Jersey to deliver exceptional customer service, handle daily transactions, and support branch operations. You will process deposits, withdrawals, and transfers, maintain accurate cash drawers, and comply with policies to prevent fraud while identifying cross-sell opportunities.

The role emphasizes strong communication, digital tool usage, and the ability to work flexible hours, including weekends and evenings, in a fast-paced environment.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Risk Awareness

Attention to Detail

Communication Skills

Digital Tools

Multi-tasking

Math Skills

Compliance Awareness

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Santander US is seeking a Teller in New Jersey to deliver exceptional customer service, handle daily transactions, and support branch operations. You will process deposits, withdrawals, and transfers, maintain accurate cash drawers, and comply with policies to prevent fraud while identifying cross-sell opportunities.

The role emphasizes strong communication, digital tool usage, and the ability to work flexible hours, including weekends and evenings, in a fast-paced environment.