Dynamic Slot Operations Supervisor

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Hard Rock Hotel & Casino Atlantic City seeks an experienced Slot Attendant/Supervisor to oversee daily slot operations, manage shift personnel, and ensure compliance with gaming regulations. You will train staff, resolve disputes, and maintain a safe, customer-friendly casino environment.

The role emphasizes supervision, safety, and collaboration with security and cashiering teams to ensure accurate payouts and smooth operations on a busy casino floor.

Qualifications

• High School diploma or Equivalent preferred.
• Minimum one year of Slot Attendant or Slot Technician experience preferred, or one year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment.
• Must have a KEY license or be able to obtain one.

Responsibilities

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
• Supervise Slot attendants on assigned shift within assigned section.
• Assist in training, counseling, scheduling and evaluating Slot attendants.
• Handle employee and customer complaints and disputes.
• Promote positive customer service, safety, security and a friendly atmosphere.
• Ensure slot attendants work with cashiering personnel, security officers or other staff on payouts and exchanges.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensure security of casino property.
• Report developments that may affect casino operation to Slot Shift Manager or Assistant.
• Accountable for all issues and non-issued slot keys and equipment.
• Ensure compliance with gaming regulations.
• Coordinate and participate in slot special event functions.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe hazard-free work environment in area of responsibility.
• Perform other related and compatible duties as assigned.

Skills

Team supervision

Customer service

Safety awareness

Education

High School diploma or Equivalent

Tools

KEY license

Job description

Hard Rock Hotel & Casino Atlantic City seeks an experienced Slot Attendant/Supervisor to oversee daily slot operations, manage shift personnel, and ensure compliance with gaming regulations. You will train staff, resolve disputes, and maintain a safe, customer-friendly casino environment.

The role emphasizes supervision, safety, and collaboration with security and cashiering teams to ensure accurate payouts and smooth operations on a busy casino floor.