Slot Operations Assistant Manager — Lead the Shift

Ocean-Casino-Resort; Atlantic City (NJ); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AM&

Paid Time Off

Free Parking

Job summary

Ocean Casino Resort in Atlantic City seeks an Assistant Shift Manager Slot Operations to support the Shift Manager in running a busy slot floor. You’ll oversee staff, guest service, gaming compliance, and daily administrative tasks during your shift.

The role requires at least two years in Slot Operations with supervisory experience, solid English communication, and the ability to obtain a key license; weekend/holiday coverage is expected.

Qualifications

• Two years of Slot Operations experience with at least one year in a supervisory role.
• High School diploma or equivalent preferred.
• Ability to obtain and hold a key license.
• Must be able to stand for long shifts and work holidays/weekends.
• Strong English reading and writing skills.

Responsibilities

• Supervises Slot Department team members to ensure policies and customer service.
• Ensures compliance with company policies and NJ DGE regulations.
• Assists in staffing and scheduling decisions for the shift.
• Extends complimentary services to players within guidelines.
• Resolve customer issues amicably and efficiently.
• Maintain confidentiality of sensitive information.
• Handle cash transactions and slot markers per guidelines.
• Oversee tool/keys distribution and asset integrity.
• Educate guests on player card benefits and club membership.

Skills

Supervisory experience

Customer service

English proficiency

Education

High School diploma or equivalent

Job description

Ocean Casino Resort in Atlantic City seeks an Assistant Shift Manager Slot Operations to support the Shift Manager in running a busy slot floor. You’ll oversee staff, guest service, gaming compliance, and daily administrative tasks during your shift.

The role requires at least two years in Slot Operations with supervisory experience, solid English communication, and the ability to obtain a key license; weekend/holiday coverage is expected.