Gaming Shift Supervisor - Guest Experience Leader

Bally's Corporation; Atlantic City (NJ); On-site; USD 54,000 - 66,000; Full time

Job summary

Bally's Corporation seeks a dedicated supervisor for slot operations in Atlantic City. You will lead a diverse team, train new staff, and ensure exceptional guest service while enforcing state regulations and internal controls. You will also manage scheduling, performance reviews, and ongoing coaching to sustain efficient operations.

The role emphasizes capturing efficient processes, improving service, and maintaining high energy with a strong emphasis on guest satisfaction.

Qualifications

• Experience managing a large staff and coordinating with management.
• Proven ability to coach, train and evaluate staff performance.
• Strong customer service orientation and guest interaction skills.
• Three to five years of supervisory experience is required.

Responsibilities

• Develop and maintain rapport with slot players and handle escalated concerns.
• Observe and supervise hand-paid jackpots and ensure accuracy.
• Coordinate with Security and other departments to ensure guest service.
• Train new employees and retrain existing staff; evaluate training effectiveness.
• Ensure compliance with state regulations and internal controls in slot operations.

Skills

Customer service

Team leadership

Coaching & training

Communication

Problem solving

Education

College preferred

Tools

Microsoft Office

WRG

Job description

Bally's Corporation seeks a dedicated supervisor for slot operations in Atlantic City. You will lead a diverse team, train new staff, and ensure exceptional guest service while enforcing state regulations and internal controls. You will also manage scheduling, performance reviews, and ongoing coaching to sustain efficient operations.

The role emphasizes capturing efficient processes, improving service, and maintaining high energy with a strong emphasis on guest satisfaction.