Supervisor, Slot Operations

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Hard Rock Hotel & Casino Atlantic City seeks an experienced Slot Attendant/Supervisor to oversee daily slot operations, manage shift personnel, and ensure compliance with gaming regulations. You will train staff, resolve disputes, and maintain a safe, customer-friendly casino environment.

The role emphasizes supervision, safety, and collaboration with security and cashiering teams to ensure accurate payouts and smooth operations on a busy casino floor.

Qualifications

• High School diploma or Equivalent preferred.
• Minimum one year of Slot Attendant or Slot Technician experience preferred, or one year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment.
• Must have a KEY license or be able to obtain one.

Responsabilités

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
• Supervise Slot attendants on assigned shift within assigned section.
• Assist in training, counseling, scheduling and evaluating Slot attendants.
• Handle employee and customer complaints and disputes.
• Promote positive customer service, safety, security and a friendly atmosphere.
• Ensure slot attendants work with cashiering personnel, security officers or other staff on payouts and exchanges.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensure security of casino property.
• Report developments that may affect casino operation to Slot Shift Manager or Assistant.
• Accountable for all issues and non-issued slot keys and equipment.
• Ensure compliance with gaming regulations.
• Coordinate and participate in slot special event functions.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe hazard-free work environment in area of responsibility.
• Perform other related and compatible duties as assigned.

Connaissances

Team supervision

Customer service

Safety awareness

Formation

High School diploma or Equivalent

Outils

KEY license

Description du poste

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
• Responsible for supervising Slot attendants on assigned shift within assigned section.
• Assists in training, counseling, scheduling and evaluating Slot attendants.
• Handle employee and customer complaints and disputes.
• Promotes positive customer service, safety, security and creates a friendly atmosphere.
• Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensures the security and integrity of all casino property.
• Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
• Accountable for all issues and non-issued slot keys and equipment.
• Ensures compliance with all gaming regulations.
• Coordinates and participates in Slot special event functions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned.

Qualifications

• High School diploma or Equivalent preferred.
• Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
• Must have a KEY license or be able to obtain one