Slot Operations Shift Lead: Customer Experience & Compliance

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 57,000 - 69,600; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Free Parking

Job summary

Ocean Casino Resort is seeking an Assistant Shift Manager Slot Operations to oversee the shifting operations related to personnel and customers. The role includes supervising the Slot Department team to ensure compliance with company policies and New Jersey DGE regulations.

This position requires at least two years of Slot Operations experience with supervisory duties, along with customer problem resolution skills. A range of benefits such as health care, retirement plan, and paid time off are offered, along with a targeted salary of $57,000-$69,600 annually.

Qualifications

• Ability to obtain a key license.
• Two years of Slot Operations experience with one-year supervisory experience.
• Fluent in English - speak, read and write.

Responsibilities

• Supervise Slot Department team to ensure service compliance.
• Manage staffing levels and schedule adjustments.
• Resolve customer problems amicably.

Skills

Customer service

Slot Operations

Supervisory skills

Problem resolution

Education

High School diploma or equivalent

Job description

Ocean Casino Resort is seeking an Assistant Shift Manager Slot Operations to oversee the shifting operations related to personnel and customers. The role includes supervising the Slot Department team to ensure compliance with company policies and New Jersey DGE regulations.

This position requires at least two years of Slot Operations experience with supervisory duties, along with customer problem resolution skills. A range of benefits such as health care, retirement plan, and paid time off are offered, along with a targeted salary of $57,000-$69,600 annually.