Dynamic Site Operations Leader

Gopuff; Miami (FL); On-site; USD 60,000 - 83,000; Full time

Job summary

Gopuff is seeking a Site Manager to join the Field Operations team in Miami. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing the facility’s operations and driving a perfect customer experience.

This is a fast-paced, self-starting role requiring drive, grit, positivity, and leadership to execute plans, manage budgets, ensure safety, and coach the team across schedules including weekends.

Qualifications

• 3+ years leading a blended W2/1099 workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication.
• Strong conflict resolution and team development skills.
• Proficiency with computer usage, email, and Google Suite.

Responsibilities

• Plan and oversee all facility operations including deliveries, inventory, equipment, and systems.
• Drive KPIs such as Order Picking Time, Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Train and coach associates to work safely while following standard work and processes.

Skills

Team leadership

Communication skills

Conflict resolution

People development

Google Suite

Adaptability

Spanish - preferred

Availability

Education

Bachelor’s degree (preferred)

Tools

Google Suite

Job description

Gopuff is seeking a Site Manager to join the Field Operations team in Miami. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing the facility’s operations and driving a perfect customer experience.

This is a fast-paced, self-starting role requiring drive, grit, positivity, and leadership to execute plans, manage budgets, ensure safety, and coach the team across schedules including weekends.