Dynamic Shift Leader: Elevate Guest Experience

Torchy's Tacos; Rockville (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

Career growth opportunities

Discount card for you and your spouse

Medical, dental, and vision benefits (

Job summary

Torchy’s Tacos in Rockville, MD is seeking a Shift Leader to keep each shift running smoothly and deliver a Damn Good guest experience. You will balance hands-on leadership with team guidance across FOH and BOH.

Responsibilities include leading shifts, opening and closing as key holder, delegating tasks, engaging guests, hiring and training, and upholding food safety and cleanliness standards. This role offers growth opportunities and competitive hourly pay.

Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Responsibilities

• Lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Complete and ensure compliance with all health, safety, and regulatory checklists.
• Resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Perform other duties or special projects as assigned to meet evolving business needs.

Skills

Leadership

Guest service

Food safety

Shift management

Team management

Job description

Torchy’s Tacos in Rockville, MD is seeking a Shift Leader to keep each shift running smoothly and deliver a Damn Good guest experience. You will balance hands-on leadership with team guidance across FOH and BOH.

Responsibilities include leading shifts, opening and closing as key holder, delegating tasks, engaging guests, hiring and training, and upholding food safety and cleanliness standards. This role offers growth opportunities and competitive hourly pay.