Dynamic Service Scheduler & Operations Coordinator

dhpace; Houston (TX); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

Life insurance

Short-term disability

Long-term disability

401(k) with match

HSA & FSA

Employee discounts

Descripción de la vacante

DH Pace Company, Inc. in Houston, TX is seeking a Department Coordinator for our Service Department who will coordinate field employees and ensure services meet customer satisfaction. The role involves dispatching, scheduling, and assisting with billing and service tickets.

Ideal candidates have experience in dispatch or high-volume administration, plus strong communication, time management, and organizational skills. This position offers growth opportunities and comprehensive benefits.

Formación

• Experience in a dispatch or high-volume administration field is a plus.
• Must have excellent communication skills and be customer-service oriented.
• Strong time management and organizational abilities.
• Represent the company professionally in all interactions.

Responsabilidades

• Schedule technicians to customer job sites and finalize job details for processing.
• Ensure COD payments are collected prior to job completion.
• Maintain and clear technicians' schedules for materials, billing, and tickets.
• Run and review department reports to ensure customer satisfaction and commitments.
• Assist with billing paperwork and document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Collaborate with estimating team to provide service quotes when required.
• Assist field technicians with troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse.

Conocimientos

Customer service

Communication skills

Time management

Organizational skills

Herramientas

Microsoft Office Suite

Descripción del empleo

DH Pace Company, Inc. in Houston, TX is seeking a Department Coordinator for our Service Department who will coordinate field employees and ensure services meet customer satisfaction. The role involves dispatching, scheduling, and assisting with billing and service tickets.

Ideal candidates have experience in dispatch or high-volume administration, plus strong communication, time management, and organizational skills. This position offers growth opportunities and comprehensive benefits.