Department Dispatch & Scheduling Coordinator

DH Pace Company, Inc.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Life insurance

Disability insurance

401(k) with employer match

HSA / FSA options

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator for our Install Department in Coppell, TX. You will coordinate field employees, schedule technicians, and ensure timely service delivery to meet customer satisfaction.

Responsibilities include scheduling, billing assistance, and collaboration with the estimating team. Strong MS Office and communication skills are essential to succeed in a fast-paced, customer-focused environment.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high-volume administration field is a plus.
• Excellent communication skills and focused on customer service.
• Good time management, organized, and able to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Schedule technicians to customer job sites and finalize job details for processing.
• Ensure COD payments are collected prior to job completion.
• Maintain technician schedules and align tickets for materials, billing and voided tickets.
• Run and manage department reports to meet customer expectations.
• Assist with billing paperwork and billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse.
• Perform other duties as assigned.

Skills

MS Office

Dispatch experience

Customer service

Time management

Organization

Communication

Multi-tasking

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. is seeking a Department Coordinator for our Install Department in Coppell, TX. You will coordinate field employees, schedule technicians, and ensure timely service delivery to meet customer satisfaction.

Responsibilities include scheduling, billing assistance, and collaboration with the estimating team. Strong MS Office and communication skills are essential to succeed in a fast-paced, customer-focused environment.