Customer Experience & Service Specialist

Engineering-Services-; Dyersville (IA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Engineering-Services- is seeking a Customer Service Representative to handle inquiries and resolve issues. You will answer incoming calls, determine inquiry nature, relay information, ask probing questions, and refer to the right source.

You will gather information from catalogs, vendor references, internal databases, and online sources, then document outcomes in customer accounts. Responsibilities include staying organized, de-escalating upset customers, presenting solutions to the Customer

Qualifications

• High School diploma required with 4 years of customer service experience.
• Ability to communicate effectively verbally and in writing.
• Proficiency in using computer systems to resolve problems.

Responsabilités

• Answer incoming phone calls and determine the nature of inquiries.
• Relay information or ask probing questions to resolve issues.
• Refer customers to appropriate sources as needed.
• Document inquiries and outcomes in customer accounts.
• Remain calm and de-escalate upset customers.
• Follow policies and procedures to resolve problems.

Connaissances

Problem Solving

Oral Communication

Written Communication

Customer Service Focus

Formation

High School diploma

Description du poste

Engineering-Services- is seeking a Customer Service Representative to handle inquiries and resolve issues. You will answer incoming calls, determine inquiry nature, relay information, ask probing questions, and refer to the right source.

You will gather information from catalogs, vendor references, internal databases, and online sources, then document outcomes in customer accounts. Responsibilities include staying organized, de-escalating upset customers, presenting solutions to the Customer