Dynamic Service Advisor: Lead Repairs & Customer Care

MCCURLEY DEALERSHIPS; Washington (District of Columbia); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long Term Disability

Voluntary Life

Illness

Cancer and Accident Insurance

401k with company contribution

Discounts on McCurley wear

Auto purchases

Auto parts and auto services

Job summary

McCurley Dealerships is seeking an Automotive Service Advisor in Washington, DC to lead and manage an experienced team of Technicians in a fast-paced service department. You will serve as the primary liaison between customers and technicians, identifying and selling needed repairs and maintenance.

The role requires exceptional verbal communication, proficient computer skills, and knowledge of automobile repair. At least 2 years of service writing experience is vital.

Qualifications

• Knowledge of automobile repair and maintenance is required.
• 2 years’ service writing experience is vital.
• Exceptional verbal communication skills and proficient computer skills.

Responsibilities

• Be the liaison between the customer and Service Technicians to identify and sell needed vehicle repairs and maintenance.
• Determine the need for repair and maintenance by relying on information from Technicians and customer history.
• Verify that work is properly diagnosed and performed.
• Input and maintain accurate vehicle and customer information in the system.
• Stay organized and efficient each day.
• Communicate with customers, vendors and co-workers via telephone, email and other means.
• Schedule and monitor appointments to enhance shop flow.
• Maintain a professional appearance of yourself and your work area.

Job description

McCurley Dealerships is seeking an Automotive Service Advisor in Washington, DC to lead and manage an experienced team of Technicians in a fast-paced service department. You will serve as the primary liaison between customers and technicians, identifying and selling needed repairs and maintenance.

The role requires exceptional verbal communication, proficient computer skills, and knowledge of automobile repair. At least 2 years of service writing experience is vital.