Automotive Service Advisor & Writer: Customer-First Care

DARCARS Automotive Group; Lanham (MD); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Bonuses

Paid time off

Employee discounts

Zusammenfassung

DARCARS of Lanham is seeking an Automotive Service Advisor / Writer to consult with customers and present warranty products and repair services in a professional manner. You will estimate repairs, relay completion times to customers and coordinate with technicians to ensure quality service.

Candidates should have strong customer service, phone and computer skills, be able to work in a fast-paced environment, and meet pre-employment screening requirements.

Qualifikationen

• Experience as an automotive Service Advisor preferred.
• Must have valid driver's license.
• Pass pre-employment screening (background).
• Able to manage in a fast paced work environment with limited supervision.

Aufgaben

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and value of maintaining their vehicles per manufacturer specs.
• Generate and provide customers with complete estimates of repair orders.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow warranty guidelines and procedures and uphold CSI and company goals.

Kenntnisse

Customer service

Phone skills

Computer skills

Jobbeschreibung

DARCARS of Lanham is seeking an Automotive Service Advisor / Writer to consult with customers and present warranty products and repair services in a professional manner. You will estimate repairs, relay completion times to customers and coordinate with technicians to ensure quality service.

Candidates should have strong customer service, phone and computer skills, be able to work in a fast-paced environment, and meet pre-employment screening requirements.