Dynamic Service Advisor: Growth, Rewards & Impact

KIA of Old Saybrook; New London (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Base salary + commission

Health insurance

Paid time off & holidays

Ongoing training and career growth

Job summary

Kia of Old Saybrook is seeking a Service Advisor to join our team and deliver award-winning service. You will greet customers, obtain vehicle information, report symptoms, and prepare accurate labor and parts estimates, while guiding customers through maintenance recommendations.

This on-site role offers a competitive base salary plus commission, opportunities for career growth, and comprehensive benefits, including health, dental and vision coverage, paid time off, and ongoing training.

Qualifications

• 2+ years of experience in a customer service role
• Strong communication and organizational skills
• Ability to work in a high-volume environment with professionalism

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Organizational skills

Teamwork

High energy

Job description

Kia of Old Saybrook is seeking a Service Advisor to join our team and deliver award-winning service. You will greet customers, obtain vehicle information, report symptoms, and prepare accurate labor and parts estimates, while guiding customers through maintenance recommendations.

This on-site role offers a competitive base salary plus commission, opportunities for career growth, and comprehensive benefits, including health, dental and vision coverage, paid time off, and ongoing training.