Assistant Service Manager

KIA of Old Saybrook; New London (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Base salary + commission

Health insurance

Paid time off & holidays

Ongoing training and career growth

Job summary

Kia of Old Saybrook is seeking a Service Advisor to join our team and deliver award-winning service. You will greet customers, obtain vehicle information, report symptoms, and prepare accurate labor and parts estimates, while guiding customers through maintenance recommendations.

This on-site role offers a competitive base salary plus commission, opportunities for career growth, and comprehensive benefits, including health, dental and vision coverage, paid time off, and ongoing training.

Qualifications

• 2+ years of experience in a customer service role
• Strong communication and organizational skills
• Ability to work in a high-volume environment with professionalism

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Organizational skills

Teamwork

High energy

Job description

Here at Kia of Old Saybrook, we strive to make every client a client for life. Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kia of Old Saybrook is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We're looking for a Service Advisor to join our team! Do you think you have what it takes?

Benefits

• Work/life balance - great hours & schedule options available
• Competitive base salary + commission (earn $65,000-$90,000/year)
• Health, dental & vision insurance
• Paid time off & holidays
• Ongoing training and career growth opportunities

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• 2+ years of experience in a customer service role
• Strong communication and organizational skills.
• Ability to work in a high-volume environment with professionalism.
• Knowledge of vehicle systems and maintenance schedules a plus.
• Positive, team-oriented attitude.