Dynamic Service Advisor – Growth, Benefits & Impact

Bob Bell Ford / Hyundai; Glen Burnie (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligibility

Wellness Program

CareFirst Video Visit Eligibility

Dental and Vision Plans

401K

Disability and Life Insurance

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Ford / Hyundai in Glen Burnie, MD is looking for a Service Advisor to provide exceptional customer service and support vehicle maintenance needs. Ideal candidates will have prior experience in similar roles, a strong energy level, and integrity. Benefits include medical and prescription plans, 401K, employee car purchase program, and opportunities for career progression in a supportive environment. Join a family-owned dealership dedicated to delivering outstanding service and happy customers.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity, ADP computer experience a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

Service Advisor experience

Energy level

Integrity

ADP computer experience

Job description

Bob Bell Ford / Hyundai in Glen Burnie, MD is looking for a Service Advisor to provide exceptional customer service and support vehicle maintenance needs. Ideal candidates will have prior experience in similar roles, a strong energy level, and integrity. Benefits include medical and prescription plans, 401K, employee car purchase program, and opportunities for career progression in a supportive environment. Join a family-owned dealership dedicated to delivering outstanding service and happy customers.