Dynamic Auto Service Advisor - Growth & Customer Experience

Bob Bell Automotive; Glen Burnie (MD); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical plans

HSA eligibility

Wellness program

Vision plan

Dental plan

401K

Disability insurance

Life Insurance

Employee car program

Career progression

Great culture

Job summary

Bob Bell Ford in Glen Burnie, MD is seeking a Service Advisor to greet customers, collect vehicle information, and clearly report symptoms. You will prepare accurate cost estimates for labor and parts and monitor progress throughout the day.

We value exceptional customer service, a high energy approach, integrity, and a long-term commitment to growth within our family-owned dealership. ADP experience is a plus and opportunities for advancement are available.

Qualifications

• Proven track record of delivering exceptional customer satisfaction.
• Previous service advisor experience is required.
• Energetic, self-motivated with a client-first mindset.
• Willingness for long-term career with a growing organization.
• High integrity and professionalism.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer-focused

Service Advisor experience

Excellent communication

High energy

Career-oriented

Tools

ADP software

Job description

Bob Bell Ford in Glen Burnie, MD is seeking a Service Advisor to greet customers, collect vehicle information, and clearly report symptoms. You will prepare accurate cost estimates for labor and parts and monitor progress throughout the day.

We value exceptional customer service, a high energy approach, integrity, and a long-term commitment to growth within our family-owned dealership. ADP experience is a plus and opportunities for advancement are available.