Quick Lane Service Advisor

Bob Bell Automotive; Glen Burnie (MD); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical plans

HSA eligibility

Wellness program

Vision plan

Dental plan

401K

Disability insurance

Life Insurance

Employee car program

Career progression

Great culture

Job summary

Bob Bell Ford in Glen Burnie, MD is seeking a Service Advisor to greet customers, collect vehicle information, and clearly report symptoms. You will prepare accurate cost estimates for labor and parts and monitor progress throughout the day.

We value exceptional customer service, a high energy approach, integrity, and a long-term commitment to growth within our family-owned dealership. ADP experience is a plus and opportunities for advancement are available.

Qualifications

• Proven track record of delivering exceptional customer satisfaction.
• Previous service advisor experience is required.
• Energetic, self-motivated with a client-first mindset.
• Willingness for long-term career with a growing organization.
• High integrity and professionalism.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer-focused

Service Advisor experience

Excellent communication

High energy

Career-oriented

Tools

ADP software

Job description

We have an opening for a Service Advisor for Bob Bell Ford in Glen Burnie, MD!

Salary commensurate with experience!

If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you!

At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• CareFirst Video Visit Eligibility (see a doctor 24/7/365)!
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.