Dynamic Automotive Service Advisor | Drive Customer Loyalty

AutoNation; Reno (NV); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts on vehicles, parts,

Job summary

AutoNation is seeking a Service Advisor to bridge customers and technicians in our service departments. You will explain technician recommendations, greet customers, and identify maintenance needs using walk-arounds, inspections, and test drives.

You’ll pursue sales with transparency, produce repair orders with cost/time estimates, and communicate status to customers to ensure a top-tier service experience.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Exceptional customer experience

Communication skills

Consultative selling

Interpersonal skills

Organizational skills

Follow-up with customers

Technology aptitude

Valid in-state driver's license

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge customers and technicians in our service departments. You will explain technician recommendations, greet customers, and identify maintenance needs using walk-arounds, inspections, and test drives.

You’ll pursue sales with transparency, produce repair orders with cost/time estimates, and communicate status to customers to ensure a top-tier service experience.