Dynamic Service Advisor | Auto Care & Client Experience

Mills Auto Group; Hampton (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

Mills Auto Group in Hampton, VA is seeking an experienced Service Advisor to join our growing dealership team. We offer a clean, safe work environment with state-of-the-art facilities and a culture that promotes from within.

If you are outgoing and passionate about delivering a positive client experience, we want to talk to you! Responsibilities include guiding clients through service interactions, using DMS systems to generate repair orders, tracking progress, and explaining charges clearly.

Qualifications

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Exceptional Customer Satisfaction is a plus!

Responsibilities

• Working with clients in a one on one relationship
• Use of DMS systems to create repair orders/verify client information
• Monitor the progress of each vehicle throughout the day, and updating clients frequently
• Verify that the final invoices are correct and complete
• Explain all completed work and charges to clients

Skills

Customer service

DMS experience

Communication

Tools

DMS systems

Job description

Mills Auto Group in Hampton, VA is seeking an experienced Service Advisor to join our growing dealership team. We offer a clean, safe work environment with state-of-the-art facilities and a culture that promotes from within.

If you are outgoing and passionate about delivering a positive client experience, we want to talk to you! Responsibilities include guiding clients through service interactions, using DMS systems to generate repair orders, tracking progress, and explaining charges clearly.