Toyota Hampton Service Advisor

Mills Automotive Group; Hampton (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

Mills Auto Group in Hampton, VA is seeking an experienced Service Advisor to join our growing dealership team. We offer a clean, safe work environment with state-of-the-art facilities and a culture that promotes from within.

If you are outgoing and passionate about delivering a positive client experience, we want to talk to you! Responsibilities include guiding clients through service interactions, using DMS systems to generate repair orders, tracking progress, and explaining charges clearly.

Qualifications

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Exceptional Customer Satisfaction is a plus!

Responsibilities

• Working with clients in a one on one relationship
• Use of DMS systems to create repair orders/verify client information
• Monitor the progress of each vehicle throughout the day, and updating clients frequently
• Verify that the final invoices are correct and complete
• Explain all completed work and charges to clients

Skills

Customer service

DMS experience

Communication

Tools

DMS systems

Job description

Summary

Toyota of Hampton is hiring for a experienced service advisor. We are searching for great people to join our team that want to work in a clean and safe environment in our ever growing dealership, come and see what we have to offer. We provide an excellent working environment and state of the art facilities. If you are an outgoing individual with a passion for delivering a unique and positive client experience, we want to talk to you!

WE OFFER:

• Health, Dental, Medical


• 401K


• Paid Time Off

RESPONSIBILITIES:

• Working with clients in a one on one relationship


• Use of DMS systems to create repair orders/verify client information,


• Monitor the progress of each vehicle throughout the day, and updating clients frequently


• Verify that the final invoices are correct and complete


• Explain all completed work and charges to clients

REQUIREMENTS:

• Exceptional Customer Satisfaction is a plus!


• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must


• Above average energy level


• A desire for a long term career with a growing organization


• Personal and professional integrity

About The Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 40. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.
In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.