Dynamic Rooms Control Coordinator

YOTEL; Washington (District of Columbia); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision plans

Disability Benefits

Life Insurance

HSA and FSA Accounts

Flexible Paid Time Off and Sick Time

401K with Matching Contribution

And more!

Job summary

YOTEL Washington DC is seeking a Rooms Controller to collaborate with Mission Control, Sales and Housekeeping to ensure accurate reservations and proper daily setup. You will manage group blocks, enter bookings and rooming lists into front desk systems, and support guest correspondence and administrative tasks.

The role requires experience in hospitality, strong attention to detail, and the ability to work in a fast-paced environment. Competitive pay, benefits and a flexible schedule are offered.

Qualifications

• College degree in Hospitality or related field preferred.
• Hotel Front Desk experience preferred.
• Self-motivated, energetic and professionally passionate with excellent customer service.
• Exceptional attention to detail.
• Liaise with vendors and suppliers.
• Ability to work a flexible schedule.
• Excellent presentation, communication, organization and computer skill.
• Experience with Opera, Delphi, or other PMS/CRM systems is preferred.
• Ability to thrive and succeed in a fast-paced environment.
• Ability to work as a team player.
• Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel.
• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.

Responsibilities

• Coordinate group bookings with Sales team.
• Block reservations with Housekeeping for optimal room availability.
• Make, change, or cancel reservations as needed.
• Process confirmations for reservations.
• Verify VIP, ETA, billing, and arrival/departure dates prior to weekly revenue meeting.
• Process rooming lists accurately and timely.
• Check rooming lists for accuracy.
• Preblock group needs for suites or connecting rooms.
• Check daily arrivals for accuracy of reservations.
• Process prepayments and third-party reservations routing.
• Verify travel agency commission invoices.
• Review cancellation reports and apply charges as needed.
• Process and track gift certificates.
• Maintain positive guest relations at all times.
• Attend relevant meetings and run reports in Opera for managers.
• Assist with special projects as required.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Flexibility

Problem solving

Education

College degree in Hospitality or related field

Hotel Front Desk experience

Tools

Opera PMS

Delphi

SynXis CRS

Microsoft Word/Excel/Outlook/PowerPoint

Photoshop

HTML

Job description

YOTEL Washington DC is seeking a Rooms Controller to collaborate with Mission Control, Sales and Housekeeping to ensure accurate reservations and proper daily setup. You will manage group blocks, enter bookings and rooming lists into front desk systems, and support guest correspondence and administrative tasks.

The role requires experience in hospitality, strong attention to detail, and the ability to work in a fast-paced environment. Competitive pay, benefits and a flexible schedule are offered.