Hotel Rooms Controller

Marriott Lexington Griffin Gate Golf Resort & Spa; Lexington (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

Marriott Lexington Griffin Gate Golf Resort & Spa is seeking a Hotel Rooms Controller to manage room availability, optimize occupancy, and uphold guest satisfaction. The role requires coordination with front desk, housekeeping, and maintenance to ensure room readiness and accurate status updates.

You will monitor reservations and cancellations in the property management system, forecast demand, adjust inventory, and prepare occupancy and revenue reports for management review.

Qualifications

• Experience in hotel operations, reservations, or room management is preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal abilities.

Responsibilities

• Monitor and manage room availability, reservations, and occupancy levels to optimize hotel revenue.
• Coordinate with front desk, housekeeping, and maintenance teams to ensure room readiness and address issues promptly.
• Update and maintain accurate records of room status, bookings, and cancellations in the property management system.
• Assist in forecasting room demand and adjusting inventory accordingly.
• Handle guest inquiries related to reservations and room availability professionally and efficiently.
• Prepare reports on occupancy rates, revenue, and other key performance indicators for management review.

Skills

Hotel operations

Reservations management

Communication

PMS experience

MS Office

Attention to detail

Flexibility

Job description

Description

Hotel Rooms Controller

We are seeking a detail-oriented and organized Hotel Rooms Controller to join our dynamic hospitality team. This role is essential in ensuring the smooth operation of room management, maximizing occupancy, and maintaining high standards of guest satisfaction. If you are passionate about hospitality, possess excellent communication skills, and thrive in a fast-paced environment,

Key Responsibilities:

• Monitor and manage room availability, reservations, and occupancy levels to optimize hotel revenue
• Coordinate with front desk, housekeeping, and maintenance teams to ensure room readiness and address any issues promptly
• Update and maintain accurate records of room status, bookings, and cancellations in the property management system
• Assist in forecasting room demand and adjusting inventory accordingly
• Handle guest inquiries related to reservations and room availability professionally and efficiently
• Ensure compliance with hotel policies and standards related to room management
• Prepare reports on occupancy rates, revenue, and other key performance indicators for management review

Requirements

Skills and Qualifications:

• Proven experience in hotel operations, reservations, or room management preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in property management systems and MS Office Suite
• Attention to detail and problem-solving skills
• Ability to work flexible hours, including weekends and holidays if necessary
• Knowledge of hospitality industry standards and best practices

Join our team and be part of a company that values growth, innovation, and exceptional guest experiences. We offer a supportive work environment, opportunities for professional development, and a chance to contribute to our reputation for excellence in hospitality.