Guest Services & Reservations Agent

Riggs D.C; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Six complimentary nights each year

Employee and family rates

Lore Group discounts

401(k) with 5% match

Paid vacation and holidays

Sick days and lunch/dinner meals

Employee recognition programs

Job summary

Riggs Washington DC is seeking a reservations associate to handle calls, emails, and online inquiries with a welcoming, calm demeanor. You will process new reservations, changes, and cancellations, and provide guests with accurate information about rooms, rates, amenities, and services.

The role requires coordinating guest requests across hotel departments to ensure a seamless stay. Ideal candidates bring strong communication skills, a helpful mindset, and the ability to learn hotel systems and

Qualifications

• Prior reservations experience is a plus but not required.
• Excellent communication skills, both written and spoken.
• Fun, welcoming personality with a professional demeanor.
• Ability to learn hotel systems and stay informed about local events.

Responsibilities

• Answer reservation calls, emails, and online inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments to ensure a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related guest concerns promptly.

Skills

Communication skills

Customer service

Organization

Written & verbal communication

Flexibility

Job description

Riggs Washington DC is seeking a reservations associate to handle calls, emails, and online inquiries with a welcoming, calm demeanor. You will process new reservations, changes, and cancellations, and provide guests with accurate information about rooms, rates, amenities, and services.

The role requires coordinating guest requests across hotel departments to ensure a seamless stay. Ideal candidates bring strong communication skills, a helpful mindset, and the ability to learn hotel systems and