Front Office (Mission Control) Rooms Control Coordinator

YOTEL; Washington (District of Columbia); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision plans

Disability Benefits

Life Insurance

HSA and FSA Accounts

Flexible Paid Time Off and Sick Time

401K with Matching Contribution

And more!

Job summary

YOTEL Washington DC is seeking a Rooms Controller to collaborate with Mission Control, Sales and Housekeeping to ensure accurate reservations and proper daily setup. You will manage group blocks, enter bookings and rooming lists into front desk systems, and support guest correspondence and administrative tasks.

The role requires experience in hospitality, strong attention to detail, and the ability to work in a fast-paced environment. Competitive pay, benefits and a flexible schedule are offered.

Qualifications

• College degree in Hospitality or related field preferred.
• Hotel Front Desk experience preferred.
• Self-motivated, energetic and professionally passionate with excellent customer service.
• Exceptional attention to detail.
• Liaise with vendors and suppliers.
• Ability to work a flexible schedule.
• Excellent presentation, communication, organization and computer skill.
• Experience with Opera, Delphi, or other PMS/CRM systems is preferred.
• Ability to thrive and succeed in a fast-paced environment.
• Ability to work as a team player.
• Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel.
• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.

Responsibilities

• Coordinate group bookings with Sales team.
• Block reservations with Housekeeping for optimal room availability.
• Make, change, or cancel reservations as needed.
• Process confirmations for reservations.
• Verify VIP, ETA, billing, and arrival/departure dates prior to weekly revenue meeting.
• Process rooming lists accurately and timely.
• Check rooming lists for accuracy.
• Preblock group needs for suites or connecting rooms.
• Check daily arrivals for accuracy of reservations.
• Process prepayments and third-party reservations routing.
• Verify travel agency commission invoices.
• Review cancellation reports and apply charges as needed.
• Process and track gift certificates.
• Maintain positive guest relations at all times.
• Attend relevant meetings and run reports in Opera for managers.
• Assist with special projects as required.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Flexibility

Problem solving

Education

College degree in Hospitality or related field

Hotel Front Desk experience

Tools

Opera PMS

Delphi

SynXis CRS

Microsoft Word/Excel/Outlook/PowerPoint

Photoshop

HTML

Job description

About the Organization WELCOME TO YOTEL

A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travellers on the go.

MAKING YOUR HOTEL EXPERIENCE NON-STOP

YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology.

Location YOTEL Washington DC

Position Rooms Control - DC

Description

The Rooms Controller will work with Mission Control( Front Desk), Sales and Cabins (Housekeeping) to ensure that all reservations are accurate and that the house is set-up approperatly for the day. They will manage various aspects of group blocks and transient reservations. They will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the front desk systems. This position will also assist with guest correspondence, administrative duties such as transient billing, as well as reservation assistance. The Rooms Controller will also be responsible for special projects pertaining to the organization of the property management system and the Mission Control Crew.

Rooms Controller Benefits:

• Competitive pay
• Medical, Dental, and Vision plans available
• Short-Term and Long-Term Disability Benefits
• Life Insurance
• HSA and FSA Accounts
• Flexible Paid Time Off and Sick Time
• 401K with Matching Contribution
• And more!

Rooms Controller Major Duties & Responsibilities:

• Liaise with Sales Team in coordinating group bookings
• Liaise with the Housekeeping Team to ensure that all reservations are blocked in the best possible way
• Make / Change / Cancel reservations.
• Process confirmations as needed.
• Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
• Process Rooming Lists accurately and in a timely manner.
• Check rooming lists for accuracy.
• Preblock all group needs for suites or connecting rooms.
• Check Daily arrivals to ensure accurate reservations.
• Process prepayments and ensure proper routing of 3rd party reservations
• Verify travel agency commission invoices
• Review cancellation report and charge as needed
• Process and track gift certificates
• Maintain positive guest relations at all times.
• Able to perform job functions with attention to detail, speed, and accuracy.
• Able to prioritize and organize work.
• Handle mail / correspondence.
• Attend PreConvention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.
• Run various reports in opera for managers
• Assist with special projects as needed

Position Requirements

Rooms Controller Skills/Qualifications:

• College degree in Hospitality or related field preferred
• Hotel Front Desk experience preferred
• Self-motivated, energetic and professionally passionate with excellent customer service
• Exceptional attention to detail
• Liaise with vendors and suppliers
• Ability to work a flexible schedule
• Excellent presentation, communication, organization and computer skill
• Microsoft Word, Excel, Outlook, PowerPoint, HTML and Photoshop
• Experience with Opera, Delphi, or other PMS/CRM systems is preferred.
• Ability to thrive and succeed in a fast-paced environment
• Ability to work as a team player
• Ability to maintain positive and professional demeanor while working under pressure
• Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel
• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays

Rate Of Pay $26.00 to $28.00 per hour

Shift

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.