Dynamic PC Support – On-Site Tech with Per-Call Incentive

Worldwide TechServices; City of Watertown (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform desktop and laptop troubleshooting, repair, and on-site client support. You will interact directly with clients to address technical issues and respond promptly within service level agreements.

The role involves providing support for designated equipment, delivering service calls, and maintaining accurate real-time reporting while adhering to company policies and safety guidelines.

Qualifications

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication with clients

Client travel

Long-distance travel

Lift up to 50 lbs

Own basic repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform desktop and laptop troubleshooting, repair, and on-site client support. You will interact directly with clients to address technical issues and respond promptly within service level agreements.

The role involves providing support for designated equipment, delivering service calls, and maintaining accurate real-time reporting while adhering to company policies and safety guidelines.