Dynamic PC Support Tech — Field Service with Incentive Pay

Worldwide TechServices; Greenville (NC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Additional incentive per call closed

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to perform repair and troubleshooting tasks on desktops and laptops, and to interact directly with clients for timely resolution of technical issues. The role may support desk-side applications and infrastructure while coordinating with clients to meet service level agreements.

Responsibilities include providing customer support for designated equipment, handling service calls, and completing administrative tasks, reporting, and

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Desktop & laptop troubleshooting

Driver's license

Equipment handling

Education

Technical school certification

Tools

Basic repair toolkit

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to perform repair and troubleshooting tasks on desktops and laptops, and to interact directly with clients for timely resolution of technical issues. The role may support desk-side applications and infrastructure while coordinating with clients to meet service level agreements.

Responsibilities include providing customer support for designated equipment, handling service calls, and completing administrative tasks, reporting, and