Dynamic Onsite Call Center Leader | Growth & Training

Home Genius Exteriors; Cleveland (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Home Genius Exteriors is expanding its Cleveland-area operations and seeks a Call Center Manager to lead the on-site team. You will oversee customer satisfaction, manage contact center performance, and drive improvements through data-driven insights.

The role requires 5+ years in call center operations, strong leadership, and a Bachelor’s in Business Administration or related field. This full-time, on-site position includes weekend coverage and comprehensive benefits.

Qualifications

• Lead generation experience in a call center environment.
• 5+ years of call center operations experience.
• High energy and results-driven mindset.
• Proven customer satisfaction and contact center management skills.
• Strong analytical skills for performance improvements.
• Effective team management and communication abilities.
• Experience in a call center or customer service environment.
• Demonstrated leadership and decisive decision-making capabilities.
• Strong problem-solving abilities.
• Bachelor's degree in Business Administration or related field preferred.

Responsibilities

• Oversee customer satisfaction and ensure high service levels.
• Manage contact center operations and staffing.
• Use analytics to drive performance improvements.
• Lead, coach, and develop the call center team.
• Maintain effective internal and external communication strategies.

Skills

Lead Generation

Call Center Ops

High Energy

Customer Satisfaction

Center Management

Analytical Skills

Team Leadership

Decision Making

Problem Solving

Education

Bachelor's degree in Business Administration or related field

Job description

Home Genius Exteriors is expanding its Cleveland-area operations and seeks a Call Center Manager to lead the on-site team. You will oversee customer satisfaction, manage contact center performance, and drive improvements through data-driven insights.

The role requires 5+ years in call center operations, strong leadership, and a Bachelor’s in Business Administration or related field. This full-time, on-site position includes weekend coverage and comprehensive benefits.