Call Center Manager

Home Genius Exteriors; Cleveland (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Home Genius Exteriors is expanding its Cleveland-area operations and seeks a Call Center Manager to lead the on-site team. You will oversee customer satisfaction, manage contact center performance, and drive improvements through data-driven insights.

The role requires 5+ years in call center operations, strong leadership, and a Bachelor’s in Business Administration or related field. This full-time, on-site position includes weekend coverage and comprehensive benefits.

Qualifications

• Lead generation experience in a call center environment.
• 5+ years of call center operations experience.
• High energy and results-driven mindset.
• Proven customer satisfaction and contact center management skills.
• Strong analytical skills for performance improvements.
• Effective team management and communication abilities.
• Experience in a call center or customer service environment.
• Demonstrated leadership and decisive decision-making capabilities.
• Strong problem-solving abilities.
• Bachelor's degree in Business Administration or related field preferred.

Responsibilities

• Oversee customer satisfaction and ensure high service levels.
• Manage contact center operations and staffing.
• Use analytics to drive performance improvements.
• Lead, coach, and develop the call center team.
• Maintain effective internal and external communication strategies.

Skills

Lead Generation

Call Center Ops

High Energy

Customer Satisfaction

Center Management

Analytical Skills

Team Leadership

Decision Making

Problem Solving

Education

Bachelor's degree in Business Administration or related field

Job description

Home Genius Exteriors has experienced rapid growth, expanding from $3M to $200M in just five years. We are a dynamic company aiming to be nationwide by 2030, and we are looking for passionate and driven individuals to join our team and grow with us.

Our mission is to provide “A Different Experience” to both our customers and our employees. Our energetic culture mixed with a heavy dose of training and development makes for a cool, fun environment that encourages personal growth. HGE isn’t just a home remodeling company – we’re creating tomorrow’s business leaders.

We are looking for positive & charismatic individuals that are ready to work hard and start to build their career. If you’re the right person, we’re the right company. Let’s meet up and see if there’s some chemistry here!

Role Description

This is a full-time on-site role for a Call Center Manager located in the Cleveland Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing the contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.

Qualifications

• Lead Generation call center experience required
• 5+ years of experience in call center operations
• High Energy and Results Driven
• Customer Satisfaction and Contact Center Management skills
• Analytical Skills for performance improvements
• Team Management and Communication abilities
• Experience in a call center or customer service environment
• Demonstrated leadership and decision-making capabilities
• Strong problem-solving skills
• Bachelor's degree in Business Administration or related field preferred

Salary: 100K - 150K

Schedule:

• Full-Time
• On Site
• Weekends Required

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance