Inside Sales Manager

Home Genius Exteriors; Stow (OH); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Competitive bonus

Career progression

Collaborative culture

Health insurance

Dental insurance

Vision insurance

Job summary

Home Genius Exteriors in Streetsboro, OH, is seeking an Inside Sales Leader to guide a team of ISRs toward appointment-setting excellence. You will coach, monitor KPIs, and drive consistent pipeline growth in a fast-paced, performance-driven environment.

This role requires 3+ years leading call-center sales teams, a high-energy mindset, and willingness to work evenings and weekends. We offer a competitive bonus structure, training, and opportunities for internal advancement while building a

Qualifications

• 3+ years of sales team leadership in a call center.
• Proven success leading quota-driven teams with KPI influence.
• Coach mindset to unlock potential and drive performance.
• Bachelor’s degree preferred or equivalent experience.

Responsibilities

• Lead and motivate a team of Inside Sales Representatives focused on outbound and inbound appointment-setting.
• Coach reps to improve tone, delivery, and KPI conversion with reviews and QA.
• Monitor daily sales metrics to ensure productivity and pipeline growth.
• Conduct morning huddles, weekly check-ins, and 1:1s.
• Ensure coverage and schedule alignment during peak lead flow.
• Support additional sales initiatives and customer follow-ups.
• Handle escalations professionally to protect the brand experience.

Skills

Sales leadership

Coaching

KPI tracking

Call center experience

Education

Bachelor’s degree or equivalent

Job description

Location: Streetsboro, OH (On Site)
Schedule: Full-time, Hours will vary (Weekends/Nights Required)
Compensation: $85K + Monthly performance bonuses

About the Role

Home Genius Exteriors has experienced rapid growth, expanding from $3M to $200M in just five years. We are a dynamic company aiming to be nationwide by 2030, and we are looking for passionate and driven individuals to join our team and grow with us.

Our mission is to provide “A Different Experience” to both our customers and our employees. Our energetic culture mixed with a heavy dose of training and development makes for a cool, fun environment that encourages personal growth. HGE isn't just a home remodeling company – we're creating tomorrow's business leaders.

We are looking for positive & charismatic individuals that are ready to work hard and start to build their career. If you're the right person, we're the right company.

This role is ideal for a motivated Inside Sales leader who thrives on coaching others, staying close to the action, and creating a culture where sales goals are consistently met—or exceeded. If you’re a builder of people, confident with KPIs, and love the thrill of hitting targets, we want to hear from you.

Key Responsibilities

• Lead and motivate a team of Inside Sales Representatives (ISRs) focused on outbound and inbound appointment-setting.
• Coach Inside Sales Representatives consistently to improve tone, delivery, and KPI conversion—through live feedback, call reviews, regular performance
• development sessions, and ongoing quality assurance monitoring to uphold sales standards.
• Monitor key sales performance metrics daily to ensure team productivity, lead conversion efficiency, and consistent pipeline growth.
• Conduct morning huddles, weekly performance check-ins, and individual 1:1s to keep the team aligned with business needs.
• Proactively demonstrate effective sales conversations to model pitch structure and tone, reinforcing best practices and supporting ongoing team development.
• Ensure consistent team coverage and schedule alignment to maximize productivity and maintain momentum during peak lead flow periods.
• Support additional sales initiatives and operational tasks as needed to ensure overall team success and adaptability in a fast-paced environment.
• Make follow-up calls to clients to ensure actions are completed and expectations are met.

Qualifications

• 3+ years of sales team leadership in a call center environment (Lead generation call center experience a plus)
• Proven success in leading high-performing sales teams in quota-driven environments, with a deep understanding of sales KPIs and how to strategically
• influence them through daily team management and execution.
• Brings a coach’s mindset with the ability to unlock potential, motivate individuals, and leverage recognition and incentives to drive performance and exceed business targets.
• High energy, results driven, and willingness to work flexible hours (including evenings/weekends).
• Manage customer escalations with professionalism and urgency, leveraging strong contact center leadership and customer satisfaction skills to resolve
• issues and protect the brand experience.
• Demonstrates exceptional communication skills, emotional intelligence, and resilience in a fast-paced, performance-driven environment.
• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.

Why Join Home Genius Exteriors

• Highly competitive bonus structure tied to team performance, offering strong earning potential and clear rewards for results.
• Clear advancement path with a strong track record of internal promotions and career development.
• Collaborative, high-performance culture built on ongoing support, open communication, and team success.
• Comprehensive benefits package including health, dental, and vision insurance.