Dynamic General Manager - Center Growth & Team Leader

KidStrong Lake Oswego; Lake Oswego (OR); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Free uniforms

Team discounts

Access to professional training

Job summary

KidStrong Lake Oswego is seeking a General Manager to lead sales, operations, and staff for a high-energy family center. You’ll drive member growth through outbound outreach, manage the full sales pipeline, and deliver an exceptional family experience with strong coaching and operational standards.

This role requires 4+ years of leadership in sales or service, comfort with evenings/weekends, and hands-on operations management.

Qualifications

• 4+ years of leadership experience in sales, fitness, education, or service-based roles.
• Proven experience with outbound phone sales and CRM systems (100+ calls/week preferred).
• Track record managing KPIs, revenue, scheduling, payroll, and team performance.
• Strong tech proficiency, comfortable using Google Office, web apps, etc.
• Bachelor’s or associate degree in business, education, or related field preferred.
• Availability to work at least 3–4 weekday evenings and weekend day(s).
• Bonus: Experience in children’s fitness, enrichment programs, or center-based operations

Responsibilities

• Drive new membership growth through high-volume outbound sales efforts (100+ calls/week typical).
• Own the full sales pipeline & team, manage inbound leads, book and convert trials, follow up with prospects.
• Track and exceed KPIs across trials, conversions, revenue, and communication metrics.
• Develop marketing events at a local level to drive lead generation campaigns, community activations, and local partnerships.
• Deliver a mission-aligned sales experience that builds trust and communicates value to families.
• Ensure the center runs smoothly, professionally, and on-brand every day.
• Oversee front desk systems: check-ins, guest / trial registration, transactions, delinquent account follow-up, customer care, and schedule changes.
• Collaborate with the Coaching Team to ensure aligned execution of classes and programs.
• Manage scheduling, budgets, center cleanliness, and compliance with KidStrong policies and operational standards.
• Respond promptly to corporate, owner, and member requests.
• Hire, train, and develop team members.
• Lead by example modeling professionalism, drive, and mission-driven performance.
• Maintain strong internal communication about trial families, member needs, team updates, etc.
• Foster a team culture rooted in ownership, accountability, fun, and continuous improvement

Skills

Outbound phone sales

Leadership

KPI management

Customer relationship management

Organizational skills

Education

Bachelor’s or associate degree in business, education, or related field

Tools

CRM systems

Google Workspace

Web apps

Job description

KidStrong Lake Oswego is seeking a General Manager to lead sales, operations, and staff for a high-energy family center. You’ll drive member growth through outbound outreach, manage the full sales pipeline, and deliver an exceptional family experience with strong coaching and operational standards.

This role requires 4+ years of leadership in sales or service, comfort with evenings/weekends, and hands-on operations management.