Dynamic Events Coordinator & Client Experience Lead

JPMorgan Chase & Co.; City of Rochester (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Event Management Associate to be the trusted partner for clients planning meetings in the Client Center. You will coordinate with event partners to deliver flawless events and ensure every detail is managed with precision and care.

The role emphasizes client engagement, problem-solving, and decision-making, with a focus on organizational efficiency and composure under pressure. Join a dynamic team driving exceptional customer experiences within the firm.

Qualifications

• Bachelor degree required.
• 4+ years in Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally.
• Ability to effectively manage guest experiences and expectations using tact and diplomacy.
• Highly organized, with the ability to multitask and prioritize tasks effectively.
• Working knowledge of audio-visual systems; proficiency in Microsoft Office; EMS booking system.
• Flexibility to thrive in a fast-paced and diverse environment.
• Willingness to work flexible shifts to cover conference center hours and locations.

Responsibilities

• Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations.
• Provide personalized, high-touch customer service by meeting and greeting each client daily.
• Manage day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience.
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
• Master the EMS to detail reservations, review requests, and generate reports.
• Deliver high-level service to event organizers, developing rapport with administrators and meeting contacts to understand and meet their business needs.

Skills

Client engagement

Problem-solving

Decision-making

Organizational skills

Composure under pressure

Interpersonal skills

Communication

EMS knowledge

Office tools

Education

Bachelor degree

Tools

EMS booking system

Microsoft Office

Job description

JPMorgan Chase & Co. is seeking an Event Management Associate to be the trusted partner for clients planning meetings in the Client Center. You will coordinate with event partners to deliver flawless events and ensure every detail is managed with precision and care.

The role emphasizes client engagement, problem-solving, and decision-making, with a focus on organizational efficiency and composure under pressure. Join a dynamic team driving exceptional customer experiences within the firm.