Client-Center Event Specialist: Precision & High-Touch Service

JPMorganChase; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorganChase in New York is seeking an Event Management Associate for the Client Center. You will coordinate with event partners to deliver flawless meetings, manage logistics, and ensure exceptional customer experiences.

Strong client interaction, problem-solving, and composure under pressure are essential. You will drive process discipline, ensure quality controls, and support recruiting metrics to speed time-to-fill and improve candidate experience while collaborating with internal partners

Qualifications

• Bachelor degree required.
• 4+ years in Hospitality/Events with high-touch service.
• Excellent interpersonal and communication skills.
• Ability to manage guest experiences with tact and diplomacy.
• Highly organized with strong multitasking ability.
• Proficient with EMS and MS Office; AV systems familiarity.

Responsibilities

• Oversee meetings/events within the Client Center, coordinating with catering, AV, and facilities.
• Resolve day-to-day client challenges while maintaining a positive experience.
• Attend daily operations meetings and weekly reviews to stay informed.
• Conduct pre- and post-conference calls to ensure details are covered.
• Serve as primary client contact for meeting planning and execution.
• Master the EMS system to detail reservations and generate reports.

Skills

Hospitality industry experience

Interpersonal communication skills

Guest experience management

Organizational multitasking

Audio-visual knowledge

Microsoft Office proficiency

EMS booking system knowledge

Flexibility to work shifts

Education

Bachelor degree

Tools

EMS booking system

Microsoft Office

Job description

JPMorganChase in New York is seeking an Event Management Associate for the Client Center. You will coordinate with event partners to deliver flawless meetings, manage logistics, and ensure exceptional customer experiences.

Strong client interaction, problem-solving, and composure under pressure are essential. You will drive process discipline, ensure quality controls, and support recruiting metrics to speed time-to-fill and improve candidate experience while collaborating with internal partners